How long is my warranty?
What type of roof rack do I need to buy to suit my car?
What if I don't have rain gutters?
Will I get leaks in my vehicle from the roof racks?
Why doesn’t one roof rack fit all cars ?
Do I need tools to install my rack?
Do I need to drill holes to attach my rack?
If I drill holes in my roof won’t it rust and leak?
Will roof racks scratch my car?
How can I stop my roof racks from being stolen?
How much weight can I carry on my roof racks?
Are roof racks noisy?
How long should my rack last?

How long is my warranty? top

Here at Roof Rack City we are committed to stand behind every product that we sell. The specific warranties vary from manufacturer to manufacturer. You can either check with one of our professional sales staff directly in your local store, or you can ask The Rack Doctor online for the warranty on specific products.

What type of roof rack do I need to buy to suit my car? top

Roof racks are made to work on about 98% of the vehicles on the market, however there are specific types of racks for specific types of vehicles. Here is a general guideline to help you determine what roof rack will work best with your vehicle.

Vehicles with rain gutters. There are fewer and fewer of these vehicles made these days. A rain gutter mounted roof rack will work on just about all vehicles with rain gutters. You may have to change the length of the cross-bars you are using depending on the width of your vehicle, but more than likely, you can take the rack off one vehicle and put it on another.

Gutterless vehicles. Some vehicles have an "internal" rain gutter where the rain gutter is inside the doorframe instead of on top of the roof. For this type of vehicle there is a particular type of rack. For cars without internal rain gutters, the roof rack for this type of vehicle consists of a couple of parts; the “leg” (sits on a rubber pad that rests on the roof and the "strap" which attaches around the upper edge of the door jam and holds the roof rack onto your vehicle. The legs used are usually generic in design and made to work on different types of vehicles, whereas the straps are made to fit on specific vehicles.

What if I don't have rain gutters? top

Most modern cars are now made without rain gutters. So, the majority of the roof racks options are for cars without rain gutters, these incorporate removable and permanent mount designs alike.

Will I get leaks in my vehicle from the roof racks? top

When properly installed, roof racks will not cause leaking on the vehicles, all manufacturers go to great lengths to ensure that this won’t happen. We carefully choose the products that we sell and recommend, roof racks are our life.

Why doesn’t one roof rack fit all cars ?  top

Since cars with rain gutters are being phased out, roof rack manufacturers are no longer able to make one rack that fit’s all vehicles. However, certain roof rack systems are adjustable between vehicles by using different fitting kits.

Do I need tools to install my rack? top

Most roof racks don't require special tools to fit them to your vehicle. If tools are required, they are included with the kit. If you don’t want to do the fitting yourself why not use our professional fitting service at your local Roof Rack City outlet.

Do I need to drill holes to attach my rack? top

Unless you are mounting a factory style track or fixed mount system there is no drilling required. But don’t be scared of this process as our professional installers have been expertly trained and use the same methods and materials as that which the vehicle manufacturers employ on the production assembly line.

If I drill holes in my roof won’t it rust and leak? top

With more and more vehicles not having traditional rain gutters the track mount and fixed mount systems are the only option. The manufacturers have kept up with technological advances and we employ those same methods here at Roof Rack City. Here are the basics of the installation process we employ. By using the roof rack manufacturers recommended mounting positions the racks are carefully aligned on the roof and the location of the mounting holes are marked. These holes are drilled to a safe depth and all waste metal filings are removed from the surrounding areas; (this is highly important). The drilled holes are then treated with a specific anti-corrosion paint and a non-curing silicon compound. The tracks or mounting pads are riveted to the roof surface using a specially formed self- sealing rivet. So the cleaning process, the anti corrosion treatment, Silicon compound application and the design of the self sealing rivet all ensure NO RUST, NO LEAKS.

Will roof racks scratch my car? top

When properly installed to a clean roof, a rack will not scratch or cause any type of damage to your vehicle. It is recommended that you remove the roof racks and periodically clean the areas to prevent the possibility of any surface damage from road grime build-ups.

How can I stop my roof racks from being stolen? top

Most racks come standard with security locking devices. If not supplied as standard they can be purchased as an accessory.

How much weight can I carry on my roof racks? top

When calculating just how much you can carry on your vehicle the best way is to consult your owner's manual for specific carrying capacities. This can also be determined by the style and brand of roof rack. Check the online Rack Selector or ask the Rack Doctor, either of these will give you the full details.

Are roof racks noisy? top

Generally no, but in some instances when the aerodynamics of the vehicle are altered the roof racks can generate as small whistling effect. This minor irritation can often be solved by adjusting the front bar slightly forward or back.

How long should my rack last? top

In our experience, and at the roof rack manufacturers recommendation, if you use your rack consistently, but remove it the recommended number of times a year to clean it, (and the car as well), it will give you many years of good service.