Ensuring that our customers are 100% satisfied is of utmost importance to the Roof Racks City team. Therefore, we will always strive to provide you with the superior customer service that you expect - and more. However, if something should go wrong, such as a Roof Racks that is damaged, or an incorrect product is delivered, then we will always do our best to rectify the problem. So in short:

• If the product was damaged, then we'll do our best to replace it.
• If you received the incorrect product, we'll organise for an exchange.
• If the Roof Racks are delivered late, contact us on service@roofrackcity.com.au

To learn more about how our policies work, please review our return policy. Should you have any queries at all, contact us via info@roofrackcity.com.au or by phone on (02) 9901 3000.